Eptura FAQs

Eptura accepts multiple payment methods, including ACH, wire transfers,
check payments, and credit card payments. Customers may also view invoices
and make credit card payments directly via the Eptura Customer Hub,
subject to eligibility and access.

To request access to the Eptura Customer Hub and enable invoice viewing
and credit card payments, please log a collections inquiry at:

customer.eptura.com/s/collections-query

Please include your company name, Eptura account name or ID, and the full
name and email address of the contact(s) requiring Billing User access.

Credit card payments can be made securely through the Eptura Customer Hub.

• Customers with Billing User access can select an invoice and choose Credit Card Payment
• One-time payments and auto-pay options are also available
• Eptura does not charge a credit card processing fee

If you have questions or updates regarding your account, please submit
a billing or collections inquiry via the Eptura Customer Hub, or log
a collections inquiry at:

customer.eptura.com/s/collections-query

You can find information about our products on our

pricing page

or reach out to our team to discuss your options.

The transfer of a license to another account/client may be allowed under certain
conditions. Contact our renewals department at

[email protected]

for more information.

The expiration date of your software license is specified in the order document.
Please refer to your agreement or contact

[email protected]
.

When your software license expires, your access to the software may be
terminated or your license may be automatically renewed depending on
your agreement.

The letter is informational in nature and generally needs no action from
customers. For questions please contact:

[email protected]

Please contact Customer Success:

[email protected]