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HOW ARUP DRIVES VALUE WITH EPTURA

Arup's journey to a unified global workplace experience across 80 sites

By standardizing workplace processes and integrating technology across its global sites, Arup is transforming siloed sites into a connected, efficient, and people-centric environment. Leveraging Eptura solutions, they are optimizing space usage, enhancing the employee experience, and driving a unified approach to workplace management worldwide.

Key wins
19,000+ employees supported
80+ sites unified
15,000+ workpoints optimized

Customer profile

Arup: Global leaders in design, engineering, and consultancy services

Industry

Engineering

# employees

19,000+

Location

Headquartered in London, UK

Arup is a global multidisciplinary firm headquartered in London, renowned for its expertise in design, engineering, and consulting across the built environment. With a presence in over 33 countries, Arup delivers innovative solutions spanning infrastructure, architecture, and workplace strategy. The company is recognized for its collaborative approach and commitment to creating sustainable, efficient, and people-centric environments. Arup supports thousands of employees worldwide and is continuously advancing its digital workplace transformation to unify operations and enhance the employee experience across its global sites.

The Challenge

Fragmented workplace management hindered efficiency and employee experience

1

Inconsistent processes

Sites operated independently, creating inefficiencies

2

Disconnected technologies

Multiple platforms made it difficult to consolidate data

3

High employee mobility

Frequent movement between sites demanded a unified workplace experience

Arup faced significant challenges due to inconsistent workplace processes spread across its 80 global sites. Each location operated with its own set of practices and technologies, leading to inefficiencies and making it difficult to drive a unified approach to workplace management. This siloed structure created operational inefficiencies and impacted the company’s ability to create a unified experience across the business.

 

Compounding the issue was the use of multiple disconnected systems, which made consolidating data and gaining a comprehensive view of space utilization a complex task. Without a single source of truth, strategic decision-making was often slowed and less effective.

 

Additionally, Arup’s highly mobile workforce, frequently moving between sites and collaborating across regions, required a seamless and consistent workplace experience. The lack of integration across sites and platforms hindered employee connectivity and made delivering this experience challenging.

The solution

Unified workplace management with Eptura

To address these challenges, Arup partnered with Eptura to implement a global, integrated workplace management platform. Serraview by Eptura is now used worldwide for strategic workplace planning, enabling effective space management across all sites. In the UK, Arup leverages Eptura Engage to enhance the employee experience, ensuring staff feel connected and supported regardless of their location.

 

Select offices have implemented Eptura Visitor to streamline visitor management processes, making it easier and more secure for everyone. Additionally, Arup integrates people data from its People & Culture team into the Eptura platform, creating a holistic approach that supports both physical spaces and the employees who us them.

Eptura solution

Serraview by Eptura
SVLive
Eptura Engage
Eptura Visitor
Reporting
Premium Support

"

The integration of technologies is key to meeting our business goals. Having a strategic partnership with Eptura is helping us to make the journey for our members easier and absolutely key to the success of our business strategy.

"
Mark Just, Global Head of Technology Services
Arup

The Results

Arup optimizes space and enhances workplace collaboration

Operational results:

  • Better space utilization
  • Streamlined visitor management
  • Greater consistency

Employees experience results:

  • Enhanced collaboration
  • More connected workforce
  • Higher employee satisfaction

Arup is already seeing meaningful results from its partnership with Eptura, with optimized spaces and enhanced collaboration across the organization. Arup has optimized its space usage, ensuring that every bit of space is utilized efficiently, leading to cost savings and improved operational efficiency.

 

The integrated platform has made it easier for employees to collaborate across different sites and regions, fostering a more connected and cohesive global team. In the UK especially, the improved employee experience has boosted satisfaction, with staff feeling more supported and engaged. Standardized workplace management processes have introduced greater consistency, reducing operational pain points, while unified reporting has given leaders better visibility into space usage and helped them respond more effectively to evolving needs.

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Frequently asked questions

  • What workplace challenges was Arup facing before working with Eptura?

    Arup’s global operations spanned over 80 sites across 33 countries, but each location managed workplace operations independently. This led to inconsistent processes, disconnected technologies, and a fragmented employee experience. The lack of standardization made it difficult to create a unified, efficient, and people-centric workplace across the organization.

  • How did Eptura help Arup unify its workplace management processes?

    Eptura provided Arup with a centralized, integrated platform to streamline workplace management globally. By implementing tools like Serraview by Eptura, SVLive, Eptura Engage, and Eptura Visitor, Arup was able to standardize processes, consolidate data, and provide a consistent experience across sites, regardless of location.

  • What improvements has Arup seen in space utilization and operational efficiency?

    Arup has optimized its space usage by using real-time data to ensure every area is used efficiently. This has led to measurable cost savings and improved operational performance, allowing teams to plan strategically and respond to evolving space needs more effectively.

  • How has Eptura enhanced collaboration and employee experience at Arup?

    The integrated Eptura platform has made it easier for Arup employees to collaborate across regions and departments. In the UK, the use of Eptura Engage has significantly improved the employee experience by helping staff feel more supported, connected, and empowered in their workplace.

  • What role does data integration play in Arup’s workplace strategy?

    By integrating people data from Arup’s People & Culture team into Eptura’s platform, the organization has gained a holistic view of how its spaces are used. This supports more informed decision-making and ensures that the workplace is designed not just around space, but also around the people who use it.

  • What future benefits does Arup expect from its strategic partnership with Eptura?

    Arup views its relationship with Eptura as more than a technology implementation; it’s a long-term strategic partnership. As the company continues to globalize its workplace technologies, it anticipates even greater alignment, agility, and support for its goal of creating a unified, efficient, and people-centric global workplace.