HOW SEPHORA DRIVES VALUE WITH EPTURA
Sephora cuts office move planning from 3 months to 1 week
By adopting Eptura’s space planning software, Sephora simplified the complexity of frequent office moves and space planning, shifting from manual processes to a streamlined, digital approach. With clear floor maps, predictive move scenarios, and faster planning, the facilities team reduced move timelines from months to a week, enabling the company to sustain rapid growth while boosting productivity and efficiency across its workplace.
Customer profile
Sephora: A global beauty retailer
Industry
Beauty
# of employees:1,500+
LocationCalifornia, US
Sephora’s goal was sustaining continued growth without the headache of complicated moves.
With its reputation for breaking the beauty-retail mold, it’s no surprise that Sephora is a growing company. However, this growth led to the need for reorganization and office moves, which left facilities managers struggling to keep up. With the help of Eptura, Sephora could enjoy continued growth – without worrying about how to manage its next move.
Since 1970, Sephora has been a visionary beauty-retail concept. Sephora’s unique, open-sell environment features an ever-increasing amount of classic and emerging brands across a broad range of product categories, including skincare, color, fragrance, body, smile care and hair care, in addition to Sephora’s own private label.
Not only a beauty trailblazer, Sephora is a workplace game-changer as well. Edgar Sanchez, Manager of Corporate Facilities at Sephora, is responsible for overseeing 10 floors, two buildings, 1,500 people and over 300,000 square feet of space. As Sephora sees growth, Edgar must account for that growth on each floor, among 40 different departments. A huge part of Edgar’s job is space planning and move management. He also has to keep up with the kitchens, office supplies, storage, meeting arrangements, conference room amenities and bookings and more.
The challenge
Managing constant employee moves was a major headache
1
Frequent relocations
Employees and departments were moving floors with little notice
2
Inefficient tools
Existing software tools were not built for corporate facilities
3
Limited planning capability
Lacked a platform to model scenarios or prepare for large-scale moves
The largest pain point for Edgar was managing moves. Employees were moving and departments were changing floors constantly with not a lot of advanced notice or planning. Edgar was preparing for a 400-person move without the right support from a proper software platform. At the time, Edgar was using AutoCAD, Big Sky, Word documents, and Excel spreadsheets to manage his move. However, Big Sky is designed to manage retail environments, rather than corporate facilities. The software was hard to use, had too many steps and Edgar didn’t have enough time to manage the onerous software.
In need of a solution before the big move, Edgar went on the hunt for a solution that would support the constant employee moves within Sephora, as well as map out the upcoming move and show predictive scenarios for better planning. While Edgar reviewed and considered several FM systems, he ultimately decided to move forward with Eptura.
The solution
Supporting hybrid work with centralized workspace management
The biggest factors in choosing the Eptura solution were its clean, simple user interface, ease of use, and flexibility.
Currently, Sephora is using the Space Management module, which allows Edgar to visualize floor plans online, make moves in minutes and easily plan for future moves. With this module, Edgar can effectively create move scenarios that will dramatically shorten the move time.
Equally important, Sephora can now run reports to manage its CRE portfolio, identify usage patterns and plan for the future.
Eptura solution
Eptura Workplace
Key Eptura features:
Space planning
Move management
Reporting
For Sephora, the greatest benefits of working with Eptura are creating organized and clear floor maps, ease of moves, and the increased productivity of the FM team.
"The Results
Sephora achieves faster, more organized moves
Space management results:
- More streamlined move planning
- Organized, accurate floor maps for clear visibility
- Improved flexibility to adapt to ongoing changes
Facilities team results:
- Significant time savings
- Easier tools and workflows
- Higher overall team productivity
Sephora has seen a huge improvement in its moves. Thanks to Eptura, its latest move went off without a hitch. In the past, it would have taken Edgar two to three months to plan a move, but now it only took him one week. For Sephora, the greatest benefits of working with Eptura are creating organized and clear floor maps, ease of moves, and the increased productivity of the FM team.
In the future, Sephora plans on using the Service Request module. Since Edgar manages more than 1,500 people, tracking thousands of requests over email can be overwhelming. Edgar also intends to expand Sephora’s use of the reporting features. Today, Edgar can break down the workforce ratio of full-time vs. contractor employees, create floor associations and seat assignments. Over time, Eptura’s reports can offer insights on usage and utilization, and help Edgar plan future scenarios for all types of Sephora’s employees.