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How a leading finance provider drives value with Eptura
A leading Australian superannuation fund provider streamlined its relocation to a new 18-floor headquarters by leveraging Eptura Engage’s concierge menu. This intuitive solution improved employee experience, accelerated adaptation, and drove a 10% increase in in-office attendance within five months, reinforcing their digital workplace strategy.
Customer profile
Finance
# of employees450+
LocationAustralia
A leading superannuation fund provider in Australia, this organization is dedicated to helping members achieve financial security through trusted retirement solutions. Known for its commitment to innovation and member-focused services, the company continually invests in technology to enhance employee experience and operational efficiency. Their approach reflects a strong emphasis on collaboration, adaptability, and delivering value both internally and externally.
The challenge
1
Complex relocation:
Moving employees from four separate buildings into one 18-floor headquarters.
2
Rapid adaptation:
Significant personnel changes required quick onboarding to new systems.
3
Collaboration barriers:
Need to foster integration and teamwork in a new environment.
The organization faced a major transition, consolidating staff into a single building to improve collaboration. This move coincided with personnel changes, creating urgency for employees to adapt quickly to unfamiliar spaces and processes. Ensuring a smooth transition was critical to maintaining productivity and engagement.
The solution
To support the relocation, the organization leveraged Eptura Engage and Professional Services to implement a concierge menu with redirection links to frequently accessed resources—such as nearby cafés, restaurants, and building manager contacts. This intuitive solution empowered employees to navigate their new environment with ease, accelerating adaptation and reinforcing the organization’s commitment to a connected workplace.
The Results
Enhanced Employee Experience
Measurable impact
The concierge menu proved instrumental in easing the transition, helping employees feel supported and connected in their new environment. By simplifying access to critical information, the organization improved engagement and boosted in-office attendance by 10% within five months. This success highlights their innovative approach to workplace transformation and commitment to delivering measurable ROI through technology.
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