How a communications and technology company drives value with Eptura
Automated check-in drives accurate utilization and streamlined workplace experience
By automating the check-in process, this global technology leader eliminated manual steps, improved data accuracy, and unlocked real-time insights for smarter space planning. The initiative delivered measurable ROI through reduced administrative costs, optimized real estate decisions, and a frictionless employee experience—positioning the organization as an innovator in workplace transformation.
Customer profile
A global communications and technology solutions company
Communications and technology
# of employees70,000+ worldwide
LocationUnited States
A leading global provider of communication and technology solutions, this organization serves millions of customers worldwide with innovative products and services that enable connectivity and collaboration. With a strong focus on operational excellence and digital transformation, the company continually invests in tools that enhance employee experience and optimize workplace resources.
The challenge
Barriers to accurate data and efficiency
1
Missed check-ins
Employees frequently forgot to check in to reserved desks.
2
Inaccurate data
Utilization metrics were unreliable, hindering space planning decisions.
3
Employee Frustration
Manual check-in process added unnecessary friction and inefficiencies.
The organization faced growing challenges in managing workplace reservations. Employees often skipped the manual check-in step, leading to unreliable occupancy data and inflated “no-show” reservations. This not only complicated space optimization efforts but also frustrated employees who viewed the process as an unnecessary burden.
The solution
Driving innovation through automated check-in
To address these issues, the organization partnered with Eptura to implement an automated check-in workflow using badge access integration. With this enhancement, employees are automatically checked in when they scan their badge upon entering the building. After successful testing in a UAT environment, the solution went live, delivering a seamless experience and accurate reporting.
Eptura solution
The Results
Transforming workplace experience and insights
Enhanced Employee Experience
- Eliminated manual check-in steps for employees.
- Delivered a frictionless reservation process.
- Increased confidence in workplace technology.
Measurable impact
- Real-time visibility into true on-site attendance.
- Reliable utilization data for space optimization.
- Reduced dministrative overhead for facilities teams.
- Strengthened alignment with digital workplace strategy.
The automated check-in workflow delivered measurable impact across the organization. By eliminating manual steps, employees gained time back in their day and experienced a more intuitive reservation process—strengthening adoption of workplace technology. On the operational side, real-time attendance data unlocked accurate utilization insights, enabling smarter space planning and reducing wasted resources.
This innovation not only improved efficiency but also positioned the organization as a leader in digital transformation. By leveraging automation and integration, they reinforced their commitment to a modern, data-driven workplace strategy—driving ROI through reduced administrative costs, optimized real estate decisions, and enhanced employee satisfaction.