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How a communications and technology company drives value with Eptura

Automated check-in drives accurate utilization and streamlined workplace experience

By automating the check-in process, this global technology leader eliminated manual steps, improved data accuracy, and unlocked real-time insights for smarter space planning. The initiative delivered measurable ROI through reduced administrative costs, optimized real estate decisions, and a frictionless employee experience—positioning the organization as an innovator in workplace transformation.

Key wins
Seamless automated checkin
Accurate real-time utilization data
Reduced administrative overhead

Customer profile

A global communications and technology solutions company

Industry

Communications and technology

# of employees

70,000+ worldwide

Location

United States

A leading global provider of communication and technology solutions, this organization serves millions of customers worldwide with innovative products and services that enable connectivity and collaboration. With a strong focus on operational excellence and digital transformation, the company continually invests in tools that enhance employee experience and optimize workplace resources.

The challenge

Barriers to accurate data and efficiency

1

Missed check-ins

Employees frequently forgot to check in to reserved desks.

2

Inaccurate data

Utilization metrics were unreliable, hindering space planning decisions.

3

Employee Frustration

Manual check-in process added unnecessary friction and inefficiencies.

The organization faced growing challenges in managing workplace reservations. Employees often skipped the manual check-in step, leading to unreliable occupancy data and inflated “no-show” reservations. This not only complicated space optimization efforts but also frustrated employees who viewed the process as an unnecessary burden.

The solution

Driving innovation through automated check-in

To address these issues, the organization partnered with Eptura to implement an automated check-in workflow using badge access integration. With this enhancement, employees are automatically checked in when they scan their badge upon entering the building. After successful testing in a UAT environment, the solution went live, delivering a seamless experience and accurate reporting.

Eptura solution

Eptura Workplace
Reservations
Analytics

The Results

Transforming workplace experience and insights

Enhanced Employee Experience

  • Eliminated manual check-in steps for employees.
  • Delivered a frictionless reservation process.
  • Increased confidence in workplace technology.

Measurable impact

  • Real-time visibility into true on-site attendance.
  • Reliable utilization data for space optimization.
  • Reduced dministrative overhead for facilities teams.
  • Strengthened alignment with digital workplace strategy.

The automated check-in workflow delivered measurable impact across the organization. By eliminating manual steps, employees gained time back in their day and experienced a more intuitive reservation process—strengthening adoption of workplace technology. On the operational side, real-time attendance data unlocked accurate utilization insights, enabling smarter space planning and reducing wasted resources.

This innovation not only improved efficiency but also positioned the organization as a leader in digital transformation. By leveraging automation and integration, they reinforced their commitment to a modern, data-driven workplace strategy—driving ROI through reduced administrative costs, optimized real estate decisions, and enhanced employee satisfaction.

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