How a precision medicine organization drives value with Eptura
From check-in to insights: 100% visibility and better guest experience
Hybrid work meets simplicity with smart reservations and visitor management, unlocking flexibility, security, and data-driven decisions for a leading precision medicine organization.
Customer profile
Leading precision medicine organization
Medicine
# of employees1700+
LocationUnited States
A globally leading precision medicine organization focused on advancing cancer care needed to reimagine its workplace experience as employees transitioned back to the office. With a commitment to innovation and operational efficiency, the company sought solutions that would simplify reservations, enhance security, and deliver actionable insights for future space planning.
The challenge
Navigating visitor management and space planning under pressure
1
Cumbersome visitor registration:
Existing process was slow and inefficient for guests and security teams.
2
Flexible seating and space planning under pressure:
Needed an intuitive, user‑friendly reservation app to support employee adoption, manage seating with a tenant onsite, and keep the booking process consistent.
3
Complex return to office planning:
Required a system to manage reservations for employees returning 1–3 days per week.
The organization faced multiple challenges during its return‑to‑office strategy. Visitor management was a top priority, as the existing registration process was slow and lacked streamlined compliance, impacting both security and guest experience.
At the same time, assigned seating was no longer viable, creating the need for a flexible, user‑friendly reservation app that employees could easily adopt to maintain a consistent, fluid booking process. These challenges were intensified by ongoing lease negotiations and the presence of a tenant in part of the building, making it difficult to manage shared seating and plan effective space allocation. The team required a system capable of supporting seating assignments that aligned with their return‑to‑work policies while providing accurate reporting and agile space management.
The solution
Laying the foundation for a flexible workplace
To address these needs, the organization partnered with Eptura and began implementing Eptura Engage and Eptura Visitor, supported by Eptura Premium Support. Eptura Visitor is fully deployed, streamlining guest registration, reducing manual steps, and ensuring security compliance.
Eptura Engage is currently in rollout, introducing an intuitive mobile app that will make space reservations simple for employees. With a new tenant moving into the building, frequent updates to floor plans and seating arrangements are required. Premium Support allows the organization to lean on Eptura experts to help manage these changes, reducing internal effort and ensuring smooth configuration as space needs evolve.
Enhanced reporting is also being integrated to consolidate data into a single source of truth, giving leadership clear insight into space usage and future real estate planning.
Eptura solution
The Results
Driving efficiency and data-driven workplace decisions
Improved employee and visitor experience
- Frictionless reservations via mobile app
- Flexible seating for hybrid schedules
- Simplified return-to-office process
- Streamlined visitor check-in process
Operational efficiency and compliance
- Streamlined visitor registration for security teams
- Reduced manual processes
- 100% increase in visibility in space utilization
- Enhanced reporting in one source for truth
- Agile response to lease and floorplan changes
By fully deploying Eptura Visitor and initiating the rollout of Engage, the organization has already achieved significant wins. Security teams now benefit from faster, compliant visitor processing, improving guest experience. Leadership has gained 100% visibility into space utilization, enabling smarter decisions on real estate and workplace strategy. As Engage adoption continues, employees will soon enjoy frictionless reservations and greater flexibility, further supporting a seamless return-to-office and reinforcing the organization’s commitment to innovation and operational excellence.