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How a North American bank drives value with Eptura
Faced with hybrid work complexities and a return-to-office mandate, a leading North American bank leveraged Eptura’s solutions, achieving a 230% surge in personal space bookings and fostering a re-energized, more confident workforce.
Customer profile
Finance
Offices250+
LocationNorth America
A leading North American bank, with a rich history rooted in community banking and an origin tracing back to a textile mill, has evolved into a prominent financial institution managing $60 billion in assets. Operating across approximately 250 locations, with 60% of its offices leased, the bank maintains four major hubs across the Southeast. In recent years, this forward-thinking organization has significantly accelerated its technology investments, aiming to modernize its operations and workplace experience, including the strategic move of its headquarters into a state-of-the-art facility designed for dynamic, hybrid work.
The challenge
1
Hybrid work complexity
Managing RTO, space shortages, and flexible needs.
2
Outdated workplace experience
Re-energizing teams, improving internal digital experience, enhancing visitor experience.
3
Change management hurdles
Driving user adoption and engagement with RTO initiative
Navigating a rapidly evolving work environment, the bank faced significant hurdles in efficiently managing its hybrid spaces and addressing a critical seat shortage for its return-to-office mandate. Concurrently, it needed to modernize outdated workplace practices and enhance the internal employee experience, all while overcoming initial executive resistance to investing in new worktech and ensuring successful user adoption amidst significant change.
The solution
To overcome these challenges, the bank strategically partnered with Eptura, leveraging their expertise as trusted consultants. The solution centered on implementing Eptura Engage for intelligent space management and Eptura Visitor for a modernized, secure visitor experience. Eptura’s approach extended beyond technology deployment, incorporating extensive “train-the-trainer” programs. These sessions empowered internal teams with not only worktech proficiency but also crucial strategies for managing significant employee changes, such as shared parking. This proactive change management, combined with a rapid three-month implementation, ensured employees were well-prepared and supported.
Eptura also facilitated the integration of the bank’s corporate security team into the new visitor platform, creating a unified and secure process. By emphasizing the “ROI on people” and directly addressing employee pain points, the partnership successfully built high confidence among the executive team, solidifying the business case for the investment. The bank also strategically utilized its new headquarters as a flagship example to drive forward its vision for exceptional employee and customer service.
The Results
Enhanced operational efficiency and space utilization
Improved employee experience and engagement
The implementation of Eptura Engage and Eptura Visitor yielded significant, ROI-focused results, transforming the bank’s workplace and operational efficiency. Personal space bookings surged over 230% (from 600 to 2,000 per month), and meeting room bookings increased over 130% (from 550 to 1,300 per month). This substantial usage growth, driven by a new Eptura Engage-enabled headquarters and the RTO initiative, demonstrated improved space utilization. Eptura Visitor also streamlined operations, enhanced security, and generated cost savings through bundling.
Beyond efficiency, the partnership profoundly improved the employee experience. Proactive change management and addressing pain points boosted confidence and satisfaction. Flexible “neighborhoods” and amenities re-energized teams, fostering reconnection and modernizing the internal digital experience. This successful worktech adoption underscored the bank’s commitment to a contemporary workplace, enhancing its appeal to talent.
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