Social Research, People Analytics and the “Science of Delight” in the Workplace

Melissa Marsh is Founder and Executive Director of PLASTARC and Director of Occupant Experience at Savills Studley where she uses social research and people analytics to help clients with their workplace design strategies and real estate decisions. Mike Petrusky asks Melissa about creative problem solving that is possible because of the big data of social … Continue reading "Social Research, People Analytics and the “Science of Delight” in the Workplace"

December 11, 2018

Episode 36

audio aura icon
with Melissa Marsh of Plastarc & Savills Studley
December 11, 2018

Social Research, People Analytics and the “Science of Delight” in the Workplace

Listen On Your Favorite Platform

Melissa Marsh is Founder and Executive Director of PLASTARC and Director of Occupant Experience at Savills Studley where she uses social research and people analytics to help clients with their workplace design strategies and real estate decisions. Mike Petrusky asks Melissa about creative problem solving that is possible because of the big data of social analytics and the ability to measure delight with both new technical capabilities and through cognitive research that reveals how our brains are impacted by space. Mike asks Melissa about what we can learn about architecture and workplace from “The Lego Movie” and they discuss employee experience and the consumerization of the workplace that is driving a democratization of decision-making in the built environment. It is an amazing time to be in the world of corporate real estate and Melissa shares her expertise around the models and metrics that put us on the doorstep of the “science of delight”.

Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaemarsh/

Learn more about PLASTARC: https://plastarc.com/

Find Melissa at Savills Studley: http://www.savills-studley.com/services/advisory-services/occupant-experience.aspx

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Share your thoughts with Mike via email: [email protected]

Learn more about iOFFICE’s workplace experience solutions: https://www.iOFFICECORP.com/


Avatar photo

By

As Director of Podcasts at Eptura, Mike Petrusky hosts both the Workplace Innovator Podcast and the Asset Champion Podcast, sharing thought leadership with CRE, FM, and IT leaders in the digital and hybrid workplace. Mike has produced more than 500 podcast episodes listened to in over 111 countries. As an in-demand public speaker, Mike engages audiences at numerous industry events each year, including International Facility Management Association and CoreNet conferences, focusing on the human element of workplace and facility management.

You might also like

Rethinking operations for the modern mixed-use facility

Read More

Rethinking operations for the modern mixed-use facility
Understand the challenges behind mixed-use facility management and how teams can adapt to competing priorities and changing demand.
How leading CRE teams are optimizing cost per employee

Read More

How leading CRE teams are optimizing cost per employee
The numbers said the portfolio was optimized. Cost per employee dropped, space was consolidated, and leadership saw progress. But months later, attendance patterns shifted, underused locations lingered, and the gains quietly eroded. The teams sustaining results aren’t relying on periodic resets—they’re tracking how space is actually used and adjusting continuously as workplace behavior evolves.
Prioritizing maintenance by business impact, not urgency

Read More

Prioritizing maintenance by business impact, not urgency
See why urgency isn’t enough for work order prioritization and how focusing on business impact improves maintenance decisions and workload stability. Shift from urgency-based maintenance decisions to impact-driven prioritization by focusing on safety, compliance, operations, and financial risk to build a more consistent, predictable approach to work.