Eptura expands capabilities to reach users wherever they work. Learn more.

Social Research, People Analytics and the “Science of Delight” in the Workplace

Melissa Marsh is Founder and Executive Director of PLASTARC and Director of Occupant Experience at Savills Studley where she uses social research and people analytics to help clients with their workplace design strategies and real estate decisions. Mike Petrusky asks Melissa about creative problem solving that is possible because of the big data of social … Continue reading "Social Research, People Analytics and the “Science of Delight” in the Workplace"

Social Research, People Analytics and the “Science of Delight” in the Workplace

Listen On Your Favorite Platform

Melissa Marsh is Founder and Executive Director of PLASTARC and Director of Occupant Experience at Savills Studley where she uses social research and people analytics to help clients with their workplace design strategies and real estate decisions. Mike Petrusky asks Melissa about creative problem solving that is possible because of the big data of social analytics and the ability to measure delight with both new technical capabilities and through cognitive research that reveals how our brains are impacted by space. Mike asks Melissa about what we can learn about architecture and workplace from “The Lego Movie” and they discuss employee experience and the consumerization of the workplace that is driving a democratization of decision-making in the built environment. It is an amazing time to be in the world of corporate real estate and Melissa shares her expertise around the models and metrics that put us on the doorstep of the “science of delight”.

Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaemarsh/

Learn more about PLASTARC: https://plastarc.com/

Find Melissa at Savills Studley: http://www.savills-studley.com/services/advisory-services/occupant-experience.aspx

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Share your thoughts with Mike via email: [email protected]

Learn more about iOFFICE’s workplace experience solutions: https://www.iOFFICECORP.com/


Avatar photo

By

As Director of Podcasts at Eptura, Mike Petrusky hosts both the Workplace Innovator Podcast and the Asset Champion Podcast, sharing thought leadership with CRE, FM, and IT leaders in the digital and hybrid workplace. Mike has produced more than 500 podcast episodes listened to in over 111 countries. As an in-demand public speaker, Mike engages audiences at numerous industry events each year, including International Facility Management Association and CoreNet conferences, focusing on the human element of workplace and facility management.

You might also like

How AI is transforming the definition of operational excellence in 2026: A planning guide for executives

Advanced tools promise predictive maintenance, automated compliance, and intelligent space planning, yet many businesses remain stuck with fragmented systems and slow reporting cycles that cut productivity and increase costs. 

BIM for FM: Empowering teams to learn and lead

Whether it’s accelerating onboarding, fostering a data-first culture, or breaking down departmental silos, BIM for FM equips teams to manage complexity with confidence and precision. For facility leaders, adopting BIM for FM helps position your organization for long-term operational excellence. 

Schedule, streamline, and support: Improving visual inspections with modern FM tools

From proactive scheduling and guided execution to immediate issue reporting and strategic analysis, your team is equipped with the tools to work smarter, not harder.