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NFMT 2019 Conference, FM Customer Service, and the ProFM Credential Program

Stormy Friday is President of The Friday Group, an internationally recognized woman-owned facilities management consulting firm that generates customized solutions and strategies to current business issues and challenges. Stan Mitchell is CEO of Key Facilities Management International, the UK’s longest-established Facilities Management business and a globally-recognized FM pioneer. Mike Petrusky asks Stormy and Stan about … Continue reading "NFMT 2019 Conference, FM Customer Service, and the ProFM Credential Program"

NFMT 2019 Conference, FM Customer Service, and the ProFM Credential Program

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Stormy Friday is President of The Friday Group, an internationally recognized woman-owned facilities management consulting firm that generates customized solutions and strategies to current business issues and challenges. Stan Mitchell is CEO of Key Facilities Management International, the UK’s longest-established Facilities Management business and a globally-recognized FM pioneer. Mike Petrusky asks Stormy and Stan about how FM professionals can keep pace with the fast-changing world of the built environment where technology is having such a significant impact. They agree that we must all commit to being lifelong learners and continuing education at events like the NFMT 2019 Conference is essential. Stan and Stormy both played a role on the commission that helped to develop the ProFM, a training and credentialing program built to celebrate the diversity and growing roles of facility management. With a focus on asset management, risk management, business management, and operations and maintenance, ProFM is designed to prepare FMs for the future workplace. Stormy and Stan have been long-time leaders in FM standardization, collaboration, and communication, and they believe that customer service is the key when creating an environment where people can thrive.

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Connect with Stormy on LinkedIn: https://www.linkedin.com/in/stormy-friday-93351b12/

Connect with Stan on LinkedIn: https://www.linkedin.com/in/stan-mitchell/

Learn more about the ProFM Credential Program: https://www.profmi.org/

REGISTER for the Next iOFFICE Webinar – “HR & IT – YOUR NEW BEST FRIENDS: The Rise of a New Role for Facility Managers”: https://www.iofficecorp.com/podcast

REGISTER for the IFMA MSP Chapter Meeting – “HR & IT – YOUR NEW BEST FRIENDS”: http://msp-ifma.org/event/may-1-chapter-meeting/?instance_id=423

Share your thoughts with Mike via email: [email protected]

Learn more about iOFFICE’s workplace experience solutions: https://www.iOFFICECORP.com/


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As the host of both the Workplace Innovator Podcast and the Asset Champion Podcast, Mike's role at Eptura is to share thought leadership with CRE, FM, and IT leaders in the digital and hybrid workplace. As an in-demand public speaker, Mike engages audiences with his focus on the human element of workplace and facility management at International Facility Management Association, CoreNet, and other industry events.

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