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Subprocessor Policy

EFFECTIVE DATE: October 04, 2022

Zarya Intermediate, LLC and its subsidiaries may engage data processors with access to certain Customer Standard Personal Data in order to provide Services (each a “Subprocessor”). The tables below provide information specifying the identity, role, and location of each Subprocessor.

Terms used on this page but not defined herein have the meanings attributable to such terms in the applicable Customer agreement and/or Data Processing Addendum (“DPA”).

The Subprocessors we engage with may change.

 

Third Party Teem Subprocessors

Entity

Name

Entity Location Contact

Name

Description of

Processing

Amazon Web Services United States https://aws.amazon.com/contact-us/compliance-support/ Cloud hosting and storage services
Sentry United States [email protected] Application logging and operation notification provider
Pendo United States [email protected] Product usage metrics (web)
Segment United

States

 

[email protected] Product usage metric (mobile)
Mandrill United States Email and templating provider for outbound client email
Twilio United States [email protected] Optional SMS provider for client text notification
Planhat, Inc. United States [email protected] Customer success platform
Intercom United States Messaging platform used to communicate with customers
Coworkr United States [email protected] Optional sensor integration partner

 

Third Party SiQ Subprocessors

Entity Name Entity Location Inquiries Description of

Processing

Amazon Web Services, Inc (AWS) United States https://aws.amazon.com/contact-us/compliance-support/ Cloud hosting and storage services
Salesforce United States [email protected] or

[email protected]

CRM Provider
Datadog United States [email protected] Log Analytics Collector
Sentry United States [email protected] Error Analytics Collector
Zendesk United States [email protected] Customer Support Portal
Segment United States [email protected] Business Analytics
MixPanel United States [email protected]

[email protected]

Business Analytics
Chartio United States [email protected] Business Analytics
Cronofy United States [email protected] Calendar Provider
Sendgrid /Twilio United States [email protected] Email Service Provider
Snowflake United States [email protected] Business Analytics

 

 

Third Party Serraview Subprocessors

                     Entity Name Entity Location Inquiries Description of

Processing

Atlassian United States [email protected] Application tools to help with development and support teams
Amazon Web Services (AWS) United States https://aws.amazon.com/contact-us/compliance-support/ Cloud hosting and storage services
Cronofy UK [email protected] Calendar Provider
Datadog United States [email protected] Logging and security monitoring of the Serraview applications.
ECS United States [email protected] CAD services
GitHub United States [email protected] Git repository hosting service
ICAD Australia [email protected] CAD Services
Looker United States [email protected] Business intelligence software and big data analytics   platform
MixPanel United States [email protected]

[email protected]

Business Analytics
Salesforce United States [email protected] or

[email protected]

Customer relationship management software.
Sentry United States [email protected] Error Analytics Collector
Snowflake United States [email protected] Data warehousing
Zendesk United States [email protected] Customer Support Portal

 

Third Party ManagerPlus Subprocessors

 

           Entity Name Entity Location Inquiries Description of

Processing

Microsoft Azure Central United States https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule  Data center hosting and backups
Salesforce United States [email protected] or

[email protected]

Customer Relationship Management
Planhat United States [email protected] Customer Success platform
Intercom United States Messaging platform used to communicate with customers
Instana United States Application performance monitoring
Loggly United States [email protected]

 

Application performance monitoring
Plivo United States [email protected] Optional integration to support outbound text messaging
Tray.io, Inc. United States [email protected] Optional integration to help customers build connectors to third-party services

 

Third Party Eptura Subprocessors

 

 

Entity Name

 

Entity Location

 

Inquiries

 

Description of

Processing

Amazon Web Services, Inc. United States https://aws.amazon.com/contact-us/compliance-support/ email service provider
Google Analytics United States https://support.google.com/policies/contact/general_privacy_form performance monitoring
Intercom United States customer engagement
Microsoft Azure United States https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule  infrastructure provider
Planhat United States [email protected] customer retention
SalesForce United States [email protected] CRM
Zendesk United States [email protected] customer support portal

 
 
Third Party iOffice Subprocessors
 

Entity Name  Entity Location            Contact Name Description of

Processing

Microsoft Azure – South Central US United States https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule Primary data center hosting and backups
Microsoft Azure – North Central US United States https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule Backup storage North American data center hosting and backups
Microsoft Azure – France Central EEA https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule Primary data center hosting for EEA and UK customers
Microsoft Azure – West Europe EEA https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule Backup storage for EEA and UK Customers
Amazon Web Services (AWS) – US West United States https://aws.amazon.com/contact-us/compliance-support/ Primary Storage services
Amazon Web Services (AWS) – US Wast United States https://aws.amazon.com/contact-us/compliance-support/ Backup Storage services
Salesforce United States [email protected] or

[email protected]

Customer relationship management software.
MindTouch, Inc. United States [email protected] Support website self-help
Tray.io, Inc. United States [email protected] Optional integration to help customers build connectors to third-party services
eCIFM Solutions Inc. United States [email protected] Optional integration for floor plan drawings and connectors to third-party services
Alert Logic United States [email protected] Intrusion Detection System and log review
Twilio United States [email protected] Optional SMS provider for client text notification
Planhat, Inc. United States [email protected] Customer success platform
Intercom United States https://preferences.intercom.com/privacy Messaging platform used to communicate with customers

 

 

Third Party Archibus Subprocessors

Entity Name  Entity Location            Inquiries Description of

Processing

Atlassian United States [email protected] Application tools to help with development and support teams
Amazon Web Services (AWS) United States https://aws.amazon.com/contact-us/compliance-support/ Cloud Hosting and storage services
Azure United States https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule Hosting services
Datadog United States [email protected] Logging and security monitoring of the Serraview applications.
ECS United States [email protected] CAD services
GitHub United States [email protected] Git repository hosting service
HiveBrite United States [email protected] Social community application to encourage client/partner/employee networking.
ICAD Australia [email protected] CAD Services
Looker United States [email protected] Business intelligence software and big data analytics platform
MixPanel United States [email protected]
[email protected]
Business Analytics
Salesforce United States [email protected] or
[email protected]
Customer relationship management software
Sentry United States [email protected] Error Analytics Collector
Snowflake United States [email protected] Data warehousing
Zendesk United States [email protected] Customer Support Portal

 

Third Party Condeco Subprocessors

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