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Zarya Intermediate, LLC and its subsidiaries may engage data processors with access to certain Customer Standard Personal Data in order to provide Services (each a “Subprocessor”). The tables below provide information specifying the identity, role, and location of each Subprocessor.
Terms used on this page but not defined herein have the meanings attributable to such terms in the applicable Customer agreement and/or Data Processing Addendum (“DPA”).
The Subprocessors we engage with may change.
Third Party Teem Subprocessors
| Entity
Name |
Entity Location | Contact
Name |
Description of
Processing |
| Amazon Web Services | United States | https://aws.amazon.com/contact-us/compliance-support/ | Cloud hosting and storage services |
| Sentry | United States | [email protected] | Application logging and operation notification provider |
| Pendo | United States | [email protected] | Product usage metrics (web) |
| Segment | United
States
|
[email protected] | Product usage metric (mobile) |
| Mandrill | United States | Email and templating provider for outbound client email | |
| Twilio | United States | [email protected] | Optional SMS provider for client text notification |
| Planhat, Inc. | United States | [email protected] | Customer success platform |
| Intercom | United States | Messaging platform used to communicate with customers | |
| Coworkr | United States | [email protected] | Optional sensor integration partner |
Third Party SiQ Subprocessors
| Entity Name | Entity Location | Inquiries | Description of
Processing |
| Amazon Web Services, Inc (AWS) | United States | https://aws.amazon.com/contact-us/compliance-support/ | Cloud hosting and storage services |
| Salesforce | United States | [email protected] or | CRM Provider |
| Datadog | United States | [email protected] | Log Analytics Collector |
| Sentry | United States | [email protected] | Error Analytics Collector |
| Zendesk | United States | [email protected] | Customer Support Portal |
| Segment | United States | [email protected] | Business Analytics |
| MixPanel | United States | [email protected] | Business Analytics |
| Chartio | United States | [email protected] | Business Analytics |
| Cronofy | United States | [email protected] | Calendar Provider |
| Sendgrid /Twilio | United States | [email protected] | Email Service Provider |
| Snowflake | United States | [email protected] | Business Analytics |
Third Party Serraview Subprocessors
| Entity Name | Entity Location | Inquiries | Description of
Processing |
| Atlassian | United States | [email protected] | Application tools to help with development and support teams |
| Amazon Web Services (AWS) | United States | https://aws.amazon.com/contact-us/compliance-support/ | Cloud hosting and storage services |
| Cronofy | UK | [email protected] | Calendar Provider |
| Datadog | United States | [email protected] | Logging and security monitoring of the Serraview applications. |
| ECS | United States | [email protected] | CAD services |
| GitHub | United States | [email protected] | Git repository hosting service |
| ICAD | Australia | [email protected] | CAD Services |
| Looker | United States | [email protected] | Business intelligence software and big data analytics platform |
| MixPanel | United States | [email protected] | Business Analytics |
| Salesforce | United States | [email protected] or | Customer relationship management software. |
| Sentry | United States | [email protected] | Error Analytics Collector |
| Snowflake | United States | [email protected] | Data warehousing |
| Zendesk | United States | [email protected] | Customer Support Portal |
Third Party ManagerPlus Subprocessors
| Entity Name | Entity Location | Inquiries | Description of
Processing |
| Microsoft Azure Central | United States | https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule | Data center hosting and backups |
| Salesforce | United States | [email protected] or | Customer Relationship Management |
| Planhat | United States | [email protected] | Customer Success platform |
| Intercom | United States | Messaging platform used to communicate with customers | |
| Instana | United States | Application performance monitoring | |
| Loggly | United States | [email protected]
|
Application performance monitoring |
| Plivo | United States | [email protected] | Optional integration to support outbound text messaging |
| Tray.io, Inc. | United States | [email protected] | Optional integration to help customers build connectors to third-party services |
Third Party Hippo Subprocessors
|
Entity Name |
Entity Location |
Inquiries |
Description of Processing |
| Amazon Web Services, Inc. | United States | https://aws.amazon.com/contact-us/compliance-support/ | email service provider |
| Google Analytics | United States | https://support.google.com/policies/contact/general_privacy_form | performance monitoring |
| Intercom | United States | customer engagement | |
| Microsoft Azure | United States | https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule | infrastructure provider |
| Planhat | United States | [email protected] | customer retention |
| SalesForce | United States | [email protected] | CRM |
| Zendesk | United States | [email protected] | customer support portal |
Third Party iOffice Subprocessors
| Entity Name | Entity Location | Contact Name | Description of
Processing |
| Microsoft Azure – South Central US | United States | https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule | Primary data center hosting and backups |
| Microsoft Azure – North Central US | United States | https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule | Backup storage North American data center hosting and backups |
| Microsoft Azure – France Central | EEA | https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule | Primary data center hosting for EEA and UK customers |
| Microsoft Azure – West Europe | EEA | https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule | Backup storage for EEA and UK Customers |
| Amazon Web Services (AWS) – US West | United States | https://aws.amazon.com/contact-us/compliance-support/ | Primary Storage services |
| Amazon Web Services (AWS) – US Wast | United States | https://aws.amazon.com/contact-us/compliance-support/ | Backup Storage services |
| Salesforce | United States | [email protected] or | Customer relationship management software. |
| MindTouch, Inc. | United States | [email protected] | Support website self-help |
| Tray.io, Inc. | United States | [email protected] | Optional integration to help customers build connectors to third-party services |
| eCIFM Solutions Inc. | United States | [email protected] | Optional integration for floor plan drawings and connectors to third-party services |
| Alert Logic | United States | [email protected] | Intrusion Detection System and log review |
| Twilio | United States | [email protected] | Optional SMS provider for client text notification |
| Planhat, Inc. | United States | [email protected] | Customer success platform |
| Intercom | United States | https://preferences.intercom.com/privacy | Messaging platform used to communicate with customers |
Third Party Archibus Subprocessors
| Entity Name | Entity Location | Inquiries | Description of
Processing |
| Atlassian | United States | [email protected] | Application tools to help with development and support teams |
| Amazon Web Services (AWS) | United States | https://aws.amazon.com/contact-us/compliance-support/ | Cloud Hosting and storage services |
| Azure | United States | https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule | Hosting services |
| Datadog | United States | [email protected] | Logging and security monitoring of the Serraview applications. |
| ECS | United States | [email protected] | CAD services |
| GitHub | United States | [email protected] | Git repository hosting service |
| HiveBrite | United States | [email protected] | Social community application to encourage client/partner/employee networking. |
| ICAD | Australia | [email protected] | CAD Services |
| Looker | United States | [email protected] | Business intelligence software and big data analytics platform |
| MixPanel | United States | [email protected] [email protected] |
Business Analytics |
| Salesforce | United States | [email protected] or [email protected] |
Customer relationship management software |
| Sentry | United States | [email protected] | Error Analytics Collector |
| Snowflake | United States | [email protected] | Data warehousing |
| Zendesk | United States | [email protected] | Customer Support Portal |
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