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Eptura Appoints Raj Batra CEO. Learn more.
How a financial regulation organization drives value with Eptura
A financial regulation organization leverages Eptura to enhance workplace flexibility and collaboration, achieving a 365% increase in visibility and a 50% reduction in desk bumping.
Customer profile
Finance
# of employees5,000+
Location14+ in North America
A financial regulation organization dedicated to investor protection and market integrity has over 5,500 employees spread across more than 14 locations, including major cities like San Francisco, Los Angeles, and New York. The organization is committed to fostering a diverse, high-performance workplace and building a flexible, purpose-driven hybrid work model.
In recent years, the organization has made a significant push to bring employees back together in person, now requiring staff to work on-site at least three days a week. This strategic shift emphasizes the importance of providing a smooth, collaborative office experience that ensures in-person time is both productive and meaningful, supporting teams, strengthening collaboration, boosting productivity, and reinforcing their strong organizational culture.
The challenge
1
Space management
Limited seating capacity and resource constraints with a smaller office footprint and popular locations straining on available space.
2
Data inaccuracy
Inaccurate check-ins and space planning blind spots included missed badge swipes and unreliable occupancy data hinder planning and space optimization.
3
Difficult user experience
Limited visibility, booking friction, and inefficiency led to challenges in finding colleagues and booking spaces waste time and reduce productivity.
The organization faced significant challenges in managing its hybrid work environment. Inaccurate data on who was in the office due to missed check-ins made it difficult to optimize space utilization and plan for future needs. The current access control system (ACS) was not well-integrated with other systems, leading to friction in the booking experience and additional steps for check-in. With a smaller office footprint and a large number of employees, the risk of overcrowding and employee frustration was high, especially in popular hub locations that hit capacity on peak days.
Limited visibility into who was in the office and where to find them hindered ad hoc collaboration, while the inefficiency of finding the right space wasted valuable time and hurt productivity. The organization needed a solution that could seamlessly integrate with their existing systems and provide real-time visibility into office occupancy to address these issues.
The solution
The organization partnered with Eptura to roll out the Eptura Engage solution, putting collaboration and data-driven strategy at the center of their hybrid workplace.
To improve collaboration, Eptura Engage introduced features that allow employees to create Teams, view colleagues’ schedules, and plan in-office days together. Real-time in-office status and seating maps make it easier for employees to find and connect with their teammates.
The organization also integrated their Access Control System (ACS) with Eptura’s platform across 14 locations, automating the check-in process with badge swipes. Eptura’s desk bumping feature automatically frees up unused spaces, and the desk booking and meeting spaces features are seamlessly integrated with Microsoft Outlook, providing a frictionless booking experience. Additionally, Eptura Engage’s advanced analytics tools help the organization monitor usage trends and make data-driven decisions for better space planning.
Eptura Engage
Desk booking
Meeting spaces
Exchange sync integration
Historical bookings API
Custom dashboards
Data analytics advanced
Admin API
Engage room screens
Since implementing Eptura Engage, the organization has seen a 365% increase in visibility into who’s in the office, a 50% improvement in occupancy data accuracy, doubled resource utilization, and significant reductions in booking friction, all contributing to higher employee satisfaction and real estate cost savings.
"The Results
User adoption and engagement:
Operational efficiency and reporting:
The organization’s partnership with Eptura has transformed their business with enhanced collaboration and optimized space planning and cost efficiency. Employees can now create Teams, view colleagues’ schedules, and plan in-office days together. Real-time in-office status and seating maps have increased visibility by 365%. An employee noted, “With Eptura, our teams feel more connected. The ability to see who’s in, find space, and make changes on the fly has transformed our collaboration.”
Integrating Eptura with the Access Control System (ACS) across 14 locations simplified check-in with automatic badge swipes. Desk and meeting room booking is seamless, and the desk bumping feature reduces booking friction on high-demand days. Analytics provide real-time occupancy trends, improving occupancy data accuracy by 50% and doubling their resource utilization. This has led to real estate cost savings through a higher employee-to-resource ratio in key hubs. Eptura has seamlessly integrated into operations, enhancing employee experiences and productivity.
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