Alternative workplaces: Then versus now

In 1998, the Harvard Business Review published a futuristic article, The Alternative Workplace: Changing Where and How People Work. While it was a new and exciting concept back then, in 2023, it isn’t too groundbreaking. If anything, it’s the new normal.

It describes remote work and a growing detachment from the traditional workplace. That said, it’s a prophetic-sounding piece from more than 20 years ago that predicted the alternative workplace we’re seeing today. 

Indeed, we have moved from an era in which people actively seek connections with one another to an era in which people decide when and where to disconnect — electronically and socially. Current organizations pursuing alternative workplace initiatives — particularly those with home office arrangements — must be mindful of that paradox. 

The rise of the alternative workplace has been a long time coming, as evidenced by the above passage. The global pandemic was just the latest catalyst driving alternative solutions into the spotlight. Today, alternative workplace strategies have taken center stage and are fulfilling the vision first adopted in 1998.

Alternative workplace definition 

What is an alternative workplace? It’s a fair question and readily answered by many of the work trends we’re familiar with today. Telecommuting and remote work. Coworking. These paint a picture of the alternative workplace. 

Alternative workplaces refer to where employees work that is not in an office, and how that environment supports their productivity.

In 1998, “alternative workplace” focused more specifically on alternatives to working in an office. Today, the definition focuses more on where employees work and how that environment supports them — from a well-furnished coworking space to the free Wi-Fi at a local coffee shop.  

Key elements of the alternative workplace 

Alternative workplaces are highly diverse because they can encompass just about any environment that supports work. So long as it supports your ability to work and it’s outside of the “home base” workplace, it falls under the guise of an alternative workplace. 

A coworking space might have an office feel and all the amenities of a traditional workplace. Still, it’s an alternative workplace because professionals from other companies and career paths surround you. Your home office is an alternative workplace. Even an airport lounge is an alternative workplace — even if you only work there for 45 minutes before a flight. 

Are you sitting in an alternative workspace right now? Take stock of the environment and see if it offers these essential elements: 

  • Are you using your own technology? 
  • Do you have control over your seating? 
  • Do you have control over your work habits? 
  • Is the environment conducive to your work? 
  • Are there people other than coworkers around you? 

Examples of alternative workplace

Most coffee shops, coworking spaces, home offices, breakout spaces, airport terminals, public libraries, and similar facilities fit the bill. But the alternative workplace isn’t only shaped by physical surroundings — more important is how it empowers employees.

Emphasize the worker instead of the workplace 

Alternative workspaces are defined by the freedoms they afford workers. These workplaces sever the tie between work and any one single place, which also means they give employees the power to self-govern. When allowed to choose their own venue and work in their own way, many workers seize the opportunity to do their best work in their best manner. 

It’s not surprising that many companies invested in alternative workplace strategies over the past two decades — even pre-pandemic. Unlinking work from the workplace and instead hitching work to the worker brings untold flexibility to the concept of what a workplace is. Hence, the current rise in alternative workplaces.

If an employee can produce 100% regardless of whether they work at a desk, in an office, or an easy chair at home, does it matter where they work? Most likely not. What if they could accomplish 120% from their easy chair? It’s a very real driver behind the hype in alternative workplaces. 

Alternative workplace concepts come down to an investment in work and the worker, instead of the workplace. So long as they can do the job, who’s to stop employees from doing it in a place that’s comfortable, familiar, and supportive of their personal work habits? It’s a trade many employers willingly make for bolstered productivity, improved culture, and employee satisfaction.

Alternatives are part of today’s modern workplace 

This is not a fad” is a simple but striking sentence in the groundbreaking 1998 Harvard Business Review article. Indeed, it’s not, especially to have survived over 20 years and become the foundation for the adaptive workplace solutions we see today. 

The rise of the internet, cloud applications, and better computing technology have all made alternative workplaces viable solutions as companies navigate the modern workplace.

Remote work, flex scheduling, hoteling, experiential workspaces, and coworking are all alternative forms of work, but they’re only part of the greater alternative workplace employees rely on today. 

Why breakout spaces are essential to the modern workplace

Revisiting space planning is important for evolving companies. As your employees’ needs change, the workspaces they use will need to change. It’s also worthwhile to reevaluate space allocation if you haven’t done so in a few years — the types of workspaces present are likely outdated or, at the very least, due for a few upgrades. It’s an excellent time to ask yourself if there’s enough available breakout space. 

Offices have informally utilized breakout spaces for decades. Today, they’ve risen from convenience to necessity based on their role in agile workplaces. Not only do you need to provide breakout spaces, but you must ensure these areas support various types of work. It’s time to reevaluate the role breakout spaces play in your office. 

Defining breakout spaces 

What is breakout space? The simplest definition is any space without a predetermined purpose. It could be a table with three or four chairs or as complex as an experiential space employees can flex in and out of. 

Breakout spaces are a quick fix to an immediate need. A conference ends, but three people need to get together to discuss a subtask. Instead of crowding around someone’s desk, they “break out” into a space for 15 to 20 minutes. An employee has two meetings on the fourth floor, with a 30-minute break between them. Instead of returning to their office on the first floor, they flex into a breakout space to prep between meetings. 

Breakout spaces are usually occupied for 30-45 minutes and able to adapt to the needs of whoever occupies them.

Breakout spaces are the ultimate representation of agility in a fast-paced workplace. They’re usually occupied for around 30 to 45 minutes, and their unstructured nature turns them into the ideal space for whoever occupies them. 

Give employees diverse breakout spaces 

Breakout spaces themselves don’t generally follow a defined purpose. However, a breakout area can set the tone for the type of work people do in these spaces. 

A breakout area tucked into a quiet corner might attract employees looking for a hideaway — a place to concentrate on something important for a short time. Likewise, an experiential breakout area themed like a coffee house might encourage collaboration by attracting small groups who need a place to brainstorm or toss around ideas.

The atmosphere of a breakout space should signal to employees the type of environment they can expect to work in. Creating diverse breakout spaces throughout your facilities is a great way to give employees flex space that meets their changing needs. Quiet work today, collaboration tools tomorrow, and space to spread out next week. The more diverse breakout spaces, the easier employees can move seamlessly throughout the workplace as their day or workload dictates.
 

Unstructured space is crucial in agile offices 

The role of an office breakout area cannot be understated in the modern workplace. Employees in motion need spaces to hunker down, whether to catch their breath, catch up on messages, or accomplish quick tasks. An undiscerning, easily co-opted breakout space is the ideal opportunity. Create the right ambiance via space design, and it becomes a haven for employees — a space where they feel comfortable and grounded, despite their fast-paced schedule. 

Employees today need spaces to hunker down, whether to catch their breath, catch up on messages, or accomplish quick tasks

Today, so much of the office is structured to promote agility specifically. While the workplace experience is flexible on the surface, there are rigid controls in place that allow it to bend without breaking. Facility managers play an invaluable role, and the rise of office automation makes overseeing dynamic environments easier.

Unstructured workspaces are an essential asset on the management side, as well. These “set it and forget it” spaces don’t need management because they’re truly agile. Well-conceived, they’re a smart way to both support the workforce and optimize the office space floor plan. 
 

Making breakout space work 

Breakout spaces are the most flexible spaces in the office, but that shouldn’t make them an afterthought or a filler solution in your floor plan. Dedicated breakout space should be strategic — located in areas where it’s easy for people to transition into and out of different activities. Employees should feel comfortable in a breakout space, whether doing head-down work or meeting with a small group. Most importantly, it must foster productivity by contributing to greater workplace concepts of agility and flexibility. 

Employees have always used breakout spaces. Now, in the modern office, their role has expanded. Put these adaptable, accessible spaces where they’ll do the most good and encourage employees to leverage them whenever they need a place to be productive.

Four types of wayfinding signage

Wayfinding plays a crucial role in various environments, including healthcare facilities, airports, shopping malls, public buildings, educational institutions, public transportation systems, and large event venues. By employing effective wayfinding strategies, designers and facility managers can create user-friendly environments that facilitate smooth and intuitive navigation.

There are four types of wayfinding signs: identification, directional, informational, and regulatory. As standalone signs, they serve a specific role; as part of the greater wayfinding system, they inform each other.

Here’s what facility managers need to know about deploying each of the primary wayfinding types.

Types of wayfinding signage

what facility managers need to know about deploying each of the primary wayfinding types of signage

  1. Identification

Identification is the most common type of wayfinding signage. They tell a person when they have arrived at their destination. They also serve as general wayfinding landmarks.

Need to get your bearings? Identification signage is there for you. If you’re looking for Sales and keep seeing signs for Human Resources, you know you’re in the wrong place.

Make identification signs uncluttered and straight to the point. What does the sign signify? Someone should understand it in seconds.

General examples include:

  • Door plaques (Assistant to the Regional Manager)
  • Departmental markers (Accounting and Finance; Sales)
  • Landmark signage (donor plaque; historical marker)
  1. Directional

Directional signage helps people get to where they’re going. It’s an invisible hand guiding them from wherever they are to their destination, one step at a time. They’re best used at junctions and areas without a clear traffic flow.

Continuity is key for directional signage

Anyone unfamiliar with their surroundings benefits from diverse directional signage. It can be as simple as a plaque at each junction sending people left or right. Or it may be as comprehensive as colored lines on the floor leading people directly to their destination.

Continuity is key for directional signage. If a person becomes lost anywhere between two points using directional signage, it’s immediately invalidated. Picking up the trail again means backtracking or getting lucky.

General examples

  • Junction signage (left to cafeteria; right to an exit)
  • Colored lines on the floor (blue for marketing; red for sales)
  • Directory signage (CEO, 8th floor; HR)
  1. Informational

Whereas identification signage marks a particular area, informational signage pertains to the overall facilities. These signs give people the broad information they need while navigating.

Informational signage is best placed in an area with broad exposure. Lobbies, waiting rooms, building entrances, and atriums are popular examples. Signage should answer questions before they’re asked. Where are your bathrooms? How late are you open? Do you have an elevator?

Informational signs should be universally understandable with just a glance — signs and symbols anyone can understand.

General examples

  • Amenities and accommodations (free Wi-Fi; elevators)
  • Facilities signage (bathrooms; exits; cafeteria)
  • Business information (hours of operation; address numbers)
  1. Regulatory

Regulatory signage is a proactive form of wayfinding. It’s focused on safety and liability concerns and sets boundaries — what is and isn’t acceptable in your facilities. It establishes and reinforces rules, safety standards, and privacy expectations.

Regulatory signage should be big and bold with a clear and prominent message

Regulatory signage is generally big and bold — no-frills — only a clear, concise, prominent message. Someone probably won’t open a closet if there’s a “Caution! High Voltage!” sign on the door. Similarly, displaying a “No Pets Allowed” sign means Fido isn’t welcome.

Use regulatory signage wherever it applies and leave no room for ambiguity. A handicap sign sets a clear precedent like an “Employees Only” sign on a locked door.

General examples include:

  • Rules and regulations (no smoking; no firearms)
  • Compliance standards (ADA accessibility; high voltage sign)
  • Access control (no entry beyond this point; employees only)

Combining wayfinding signage

Wayfinding is experiential. Every type of wayfinding signage can and should be used with every other. Regulatory signs should keep people out of restricted areas as they follow directional signage to their destination. Identification signage should tell someone where they are so they can follow directional signage to where they want to be. Informational signage — coupled with regulatory signage — needs to set behavior expectations in your facilities.

Additionally, all signage should be simple. Regardless of its purpose, someone should be able to look at a sign and know in seconds what it says and what it means in relation to wayfinding.

Whatever the information, make sure you have the right mode of delivery. The simpler your signage and the more cohesive it is across all four types, the more effective it will be for anyone using it.

What are the benefits of wayfinding?

Reduced stress and anxiety

Clear and effective wayfinding systems alleviate stress and anxiety associated with getting lost or disoriented. Users can confidently navigate, knowing they can easily find their way and reach their destinations.

Time efficiency

Efficient wayfinding saves time by providing clear directions and information about the shortest and most direct routes. Users can navigate efficiently, minimizing unnecessary detours or confusion.

Improved user experience

A well-designed wayfinding system enhances the overall user experience by making navigation intuitive and user-friendly. It creates a positive impression of the environment and contributes to user satisfaction.

Safety and security

Wayfinding systems play a crucial role in emergencies by guiding users to exits, evacuation routes, or safety facilities. Clear signage and directions help ensure the safety and well-being of individuals during critical incidents.

Increased accessibility

Accessibility is a key consideration in wayfinding design. Well-designed systems consider the needs of individuals with disabilities or special requirements, providing inclusive navigation options and features.

Wayfinding systems highlight points of interest

Enhancing efficiency of complex spaces

In large and complex environments, such as airports, hospitals, or shopping malls, wayfinding helps users navigate through various facilities, departments, or sections. It streamlines movement and reduces confusion in spaces with multiple levels, buildings, or interconnected areas.

Promoting discoverability

Wayfinding systems can highlight points of interest, amenities, or important destinations within an environment. Users can easily locate areas of interest, such as restrooms, information desks, shops, or specific attractions, enhancing their overall experience.

Branding and identity

Wayfinding design can incorporate branding elements, colors, and visual cues that reinforce the identity of an organization or space. Consistent and well-designed wayfinding contributes to the overall brand image and creates a cohesive user experience.

Enhanced navigation for visitors

Wayfinding systems are particularly valuable for visitors unfamiliar with a location. Clear directions, maps, and signage help visitors feel more comfortable and confident, improving their overall experience and reducing the need for constant assistance.

Optimized space utilization

Efficient wayfinding can guide users through less congested or underutilized areas, helping distribute foot traffic and balancing occupancy within a facility. This can lead to improved efficiency in space utilization and overall facility management.

Benefits of a 4 day workweek

Hustle culture is not as popular as it once was. Today, professionals are more motivated to work smarter, not harder. For some, that means working fewer hours than before.  

Four-day workweeks are a hot topic in the workplace. Can employees get more done in less time? While you may think not, studies are showing they can. In fact, employee engagement and productivity increased by nearly 40% with a four-day workweek. Additionally, employees expressed that their work-life and personal lives improved significantly.  

Learn more about the benefits of implementing a four-day workweek. 

Continue reading “Benefits of a 4 day workweek”