Discover how a global leader in gases, technologies, and services for industry and health achieved optimal space utilization and service request management, while ensuring a higher level of customer satisfaction.
Download now to find out how you can implement:
- Streamlined service requests: Implement a solution to enable occupants to easily submit and track service requests, while technicians provide timely resolutions.
- Comprehensive view of service activity: Configure customized scheduled tasks for preventive maintenance, providing real-time visibility into service activity at each facility for effective management.
- Centralized service request queue: Establish a centralized queue for receiving and managing service requests from all facilities, with detailed information on request type, location, submission time, assigned technician, and current status.
- Improved operational efficiencies: Utilize Eptura solutions to enhance operational efficiencies, resulting in a higher level of customer service and the ability to capture and record accurate, real-time operational statistics.