HOW DUN & BRADSTREET DRIVES VALUE WITH EPTURA
Dun & Bradstreet adapts and thrives in a changing landscape
By unifying workplace management with Eptura solutions, Dun & Bradstreet is transforming its global offices into flexible, data-driven, and employee-focused environments. Leveraging Eptura’s solutions, the company has streamlined desk and space bookings, improved visitor experiences, and gained powerful insights into utilization across sights.
Customer profile
Dun & Bradstreet: A global leader in business data and analytics
Industry
Data & Analytics
# of employees:6,000+
LocationHeadquartered in Jacksonville, FL, USA
Dun & Bradstreet is a global leader in business data and analytics, headquartered in Jacksonville, FL, USA. Trusted by 93% of the Fortune 500 for growth and business protection, the company operates a worldwide network of offices and teams. With a focus on innovation and efficiency, Dun & Bradstreet delivers solutions that help organizations make smarter decisions and drive growth. Brian Fleishman, Senior Director of Systems Engineering, and his team oversee workplace management across global sites, ensuring seamless operations, productive environments, and an enhanced employee experience worldwide.
The challenge
Managing global offices and hybrid work was complex and inconsistent
1
Managing multiple offices
Operations across global offices created complexity and inefficiencies
2
No single solution
Multiple processes led to inconsistent workplace and employee experiences
3
Limited space insights
Without clear usage data, optimizing resources and workspaces was difficult
Dun & Bradstreet faced challenges in efficiently managing office spaces, particularly during the pandemic. They needed a solution to tackle immediate issues such as desk management, contact tracing, and cleaning protocols, while also establishing a foundation for ongoing efficiency in a dynamic environment.
With the ever-changing landscape of office policies, regional regulations, and diverse employee preferences for hybrid work, Dun & Bradstreet actively sought innovative solutions to maintain productivity and flexibility. Their commitment to streamlining operations and adapting to the changing work landscape drove their efforts to create a productive, flexible workspace that aligns with the needs of their employees.
The solution
Optimizing hybrid work and workspace efficiency through a unified platform
Dun & Bradstreet partnered with Eptura, an all-encompassing worktech solution provider, for its robust capabilities that perfectly suited their needs. Eptura Engage provided a secure platform where employees could easily book personal spaces such as workspaces, car parking spots, and lockers, all within a single, unified system.
The implementation process was remarkably swift, taking just six weeks from decision to full deployment. Brian Fleishman and his team collaborated closely with Eptura’s dedicated professional services team, ensuring a seamless transition. The software’s intuitive interface contributed to rapid adoption across their global workforce.
As Dun & Bradstreet’s workspaces continued to evolve, they expanded Eptura’s use to efficiently manage a variety of workspace arrangements, including group desks, assigned desks, team pods, and open workspaces. Recognizing the need for an efficient visitor management system in their London office, Brian’s team was able to seamlessly integrate Eptura Visitor into their existing Eptura solution.
Eptura solution:
Eptura Engage
Eptura Visitor
Capabilities:
Workspace booking
Car parking management
Visitor management
Data analytics
Currently, we’re not mandating people to come back to the office right now. But if we decide on a new policy, like ‘two days in the office,’ we know we can easily manage the workforce coming into the office.
"The Results
Dun & Bradstreet gains actionable insights and improves hybrid work experiences globally
Employee experience results:
- Seamless in-office experience
- More productive, connected workforce
- Higher employee satisfaction
Operational results:
- Clearer insights for data-informed decisions
- Consistent processes across offices
- Streamlined visitor experience
Data has played a pivotal role for Dun & Bradstreet, providing valuable insights into global office space utilization. The reporting capabilities have empowered Brian Fleishman and his team to make data-informed decisions, optimizing workspace usage.
Eptura’s adaptability has allowed Dun & Bradstreet to tailor workspace arrangement to each office’s unique needs, supporting employee’s different ways of working. In European offices, Eptura Engage efficiently manages parking, enabling employees to pre-book spots and alleviating challenges related to parking availability.