A leading non-profit healthcare organization managing nearly 300,000 square feet of real estate across five sites in four countries faced challenges with the transition to remote work. They needed to rethink their approach to managing service requests and supporting employees. Their reliance on email and Excel spreadsheets was no longer enough to handle the complexities of a hybrid work environment. With Eptura, the organization achieved the following:
• Improved service request completion rate: Exceeding their initial goal of 85%, the organization consistently met a 99% service request completion rate.
• Efficient remote workforce management: Eptura enabled the organization to support its 90% remote workforce efficiently, maintaining high levels of productivity and employee satisfaction.
• Space optimization: By using Eptura’s space module, the organization consolidated its real estate footprint, closing down two second floors totalling 60,000 square feet—aligning their space usage with their evolving workforce needs.
• Enhanced transparency: Eptura’s reporting tool provided real-time insights into service request statuses and trends, empowering the organization to make data-driven decisions that improved operational efficiency.
Read the full journey to learn how this non-profit healthcare leader achieved operational excellence and strategic real estate management, resulting in significant cost savings and a more flexible, efficient approach to supporting their workforce.
