Shifts in technology, employee expectations, and organizational strategy mean facility managers are no longer just keeping the lights on — they’re shaping how people experience work every day.
In September, Eptura’s content spotlighted three themes that capture this transformation: the rise of human-centered design, the momentum of technology-enabled innovation, and the growing importance of community and connection.
Key takeaways
- Human-centered design is reshaping workplaces into environments that support well-being, productivity, and belonging
- Technology innovations like AI, SaaS, and IoT are transforming facility management into a proactive, data-driven discipline
- Industry events and professional communities highlight the importance of continuous learning and connection
Together, these ideas highlight a fundamental change in workplace management. Success is no longer measured solely by efficiency or square footage, but by how well spaces support well-being, adaptability, and collaboration.
By combining thoughtful design, smart technologies, and opportunities to connect, today’s leaders are creating workplaces that are not only efficient but also inspiring and resilient.
The power of human-centered design
Across industries, the conversation about workplace success has shifted from efficiency alone to a broader focus on people. Facility leaders are beginning to recognize that the most effective work environments aren’t just functional — they actively support employee well-being, inclusion, and engagement.
Defining human-centered design
Human-centered design in facility management means creating workplaces that prioritize the needs, behaviors, and well-being of the people who use them. It’s more than user-friendly, considers emotional, psychological, and social factors that make a space both functional and fulfilling.
A brief history
- Industrial era: Facilities focused on safety, ensuring people could work without risk
- Late 20th century: Efficiency and cost control dominated, often at the expense of employee needs
- Early 2000s: Digital tools like CMMS introduced reliability and standardization
- Post-2020: Hybrid work accelerated a shift toward flexibility, belonging, and experience
- Today: Workplaces are becoming intelligent, hospitable spaces where people feel supported and connected.
Hospitality in the workplace
Facility managers today are encouraged to think like hoteliers. Instead of treating workplaces as rows of desks, leaders are designing environments that are welcoming, inclusive, and engaging. From comfortable lounge areas to seamless digital tools, every element supports productivity and belonging.
As one podcast guest put it: “We need to design spaces that are not just functional, but also emotional and psychological — spaces that make people feel good, not just productive.”
Embracing technology-enabled innovation
What was once considered back-office support has now become a central driver of operational excellence and employee experience.
From predictive analytics to cloud-based platforms, facility managers are leveraging new tools to design workplaces that are smarter, more adaptable, and more responsive than ever before.
Technology as a workplace enabler
Emerging technologies like AI, IoT, and SaaS platforms are no longer support tools — they’re driving forces in facility management. These systems turn data into actionable insights, helping leaders move from reactive fixes to proactive strategies. For employees, this means reliable, stable, and responsive workplaces.
Reskilling and readiness
With this transformation comes the need for continuous learning. Facility professionals are expected to stay ahead of evolving tools, from prescriptive maintenance systems to augmented reality design platforms. The future belongs to those willing to experiment, adopt new approaches, and develop new skills.
Eptura at Autodesk University 2025
At this year’s Autodesk University, Eptura highlighted how connected technologies are reshaping the built environment. Our presentations explored how SaaS tools improve accessibility, how data analytics drive efficiency, and how AI can extend asset lifespans. By sharing case studies and engaging with peers, we reinforced our commitment to helping the industry embrace innovation with confidence.
As a Workplace Index stat underscores, 63% of workplace leaders now see employee satisfaction as the top metric when evaluating technology investments. Tech adoption isn’t just about efficiency — it’s about enhancing the human experience.
The importance of community and connection
While technology and design shape the physical workplace, community is what brings it to life. The ability to foster belonging, collaboration, and shared purpose is now a defining responsibility for facility managers.
September’s conversations emphasized that connection, both inside the office and across the industry, is what makes workspaces truly successful.
Spaces that connect people
Even as hybrid work models evolve, employees still crave connection. Facility managers play a key role in shaping spaces that encourage face-to-face interaction, collaboration, and community. Whether it’s designing shared lounges, flexible seating, or wellness areas, the goal is to bring people together.
IFMA World Workplace 2025
This year’s IFMA World Workplace was more than a conference — it was a hub for connection and professional growth. Eptura team members presented on the role of technology in hybrid strategies and on how human-centered design supports productivity. These sessions sparked meaningful conversations about the future of work and highlighted our role as active contributors in the FM community.
Why connection matters
Podcasts like The Role of Hospitality and Adopting a Growth Mindset reinforced a simple truth: workplaces are at their best when they reflect values of inclusivity, diversity, and belonging. As one expert noted, “Facilities managers have a critical role to play in creating a positive and inclusive work environment. They are the unsung heroes of the organization.”
Industry events, podcasts, and community resources serve the same purpose — ensuring that workplace leaders remain connected, inspired, and ready for what’s next.
Shaping the future of workplaces
From human-centered design to technology-driven innovation and community connection, September’s conversations made one thing clear: the future of facility management is about much more than operations. It’s about creating workplaces that are safe, adaptive, and inspiring for everyone who uses them.
For more videos, podcasts, and webinars to keep you updated on the latest trends, visit our resource page.
Frequently asked questions
By Mike Petrusky
As Director of Podcasts at Eptura, Mike Petrusky hosts both the Workplace Innovator Podcast and the Asset Champion Podcast, sharing thought leadership with CRE, FM, and IT leaders in the digital and hybrid workplace. Mike has produced more than 500 podcast episodes listened to in over 111 countries. As an in-demand public speaker, Mike engages audiences at numerous industry events each year, including International Facility Management Association and CoreNet conferences, focusing on the human element of workplace and facility management.
