In episode 332, host Mike Petrusky speaks with Lyle D. Gladney, CFM, FMP, CPMM, a facilities professional who’s worked in the mechanical, building technologies, and service industries. A past president of the IFMA Atlanta Chapter, Gladney is now the building operations director at Clairmont Oaks. The two talk about Gladney’s career, the challenges facing the FM industry, and the tools and strategies professionals need to thrive.
Agenda
- Impact of technology and human factors in facility management
- Importance of waste management
- Potential of the Internet of Things (IoT)
- Shift from preventive to predictive maintenance
What you need to know: Workplace takeaways
Takeaway 1: Interconnectivity and the IoT are about making more time
IoT starts with connecting devices and diverse programs, and FM professionals should be looking at it closely. But connection is only the start. The real value comes from the ways IoT can save time, freeing up resources for other projects.
“… the Internet of Things is at the top of the list as well,” explains Gladney “We’ve got a lot of different programs, a lot of different sensors, BAS, CMMS … [But the question is:] How do we get them to work together for me, how do we get them to work together to free up more time for me to do other things?”
Takeaway 2: Emotional intelligence and empathy are key in facility management
Understanding how people operate and what they need to thrive is an integral part of the job in facility management.
Gladney asks rhetorically: “So lately, [I’ve been looking at] more human-interest content, critical conversations … It’s like, how do you structure the conversation so that no one’s offended, and you get the information that you need?”
He explains that empathetic leadership is what facility management and workplace leaders need to focus on. This approach is about understanding and addressing the needs of the people in the spaces they manage.
Takeaway 3: Moving from preventive to predictive maintenance takes data
Facility management as an industry is trying to move from preventive to predictive maintenance. Data is a key ingredient. It can help facility managers predict critical failures and improve maintenance strategies.
Gladney wants professionals to ask themselves, “I mean, we’re gathering all this data. How can this data help us be smarter in our maintenance and predict critical failures?”
Workplace management insights
- Waste management is a key focus in facility management.
- The IoT has potential in facility management, particularly in integrating various systems and sensors to improve efficiency.
- Facility management involves a holistic view of the human being, considering emotional intelligence and human factors.
There is a shift from preventive to predictive maintenance in facility management, using data to predict and prevent critical failures.
Do a deep dive into more workplace insights by exploring all Workplace Innovator podcast episodes
