Workplace leaders are sitting on more data than at any point in history—occupancy patterns, maintenance logs, booking activity, energy consumption, employee sentiment. The information is there. What’s missing is clarity.
Executives aren’t asking for another dashboard; they want a credible, consolidated view of how the workplace is performing and where action is needed. That’s why the modern workplace scorecard has become indispensable, not as a reporting exercise, but as a true decision-making tool.
And it matters now more than ever. Desk bookings are up 33% year over year, a third of companies plan to increase in‑office expectations in 2025, and attendance is spiking midweek. Yet only 4% of organizations have fully integrated workplace technology, leaving leaders to stitch together insights from an average of 17 disconnected systems.
The result is slow decisions, missed opportunities, and rising pressure to improve employee experience—the top driver of digital transformation.
According to the Eptura 2025 Workplace Index, the organizations pulling ahead are the ones turning unified data into executive‑ready insights and using it to balance space, experience, and operational priorities. This is the scorecard leadership will actually read.
Key takeaways
- Leadership wants decisions, not dashboards
- Workplace scorecards must align metrics with business outcomes
- Fragmented data undermines credibility and slows action
- High-impact scorecards balance space, experience, operations, and risk
- Unified workplace data turns reporting into strategy
Why a workplace scorecard matters now
The workplace has become a strategic lever. Hybrid work, rising real estate costs, aging assets, and employee expectations force leaders to make faster, higher-stakes decisions with less margin for error.
Traditional facilities reporting can’t keep up. Static spreadsheets and siloed reports answer yesterday’s questions, not today’s risks.
A workplace scorecard changes that by:
- Creating a single source of truth for workplace performance
- Translating operational data into business outcomes
- Accelerating conversations around ROI, risk, and future investment
When done right, a scorecard replaces reactive reporting with proactive leadership insight. And the impact is measurable: operational leaders attribute an average of 3–8% incremental revenue increase to the effective use of the office for hybrid work, with employee-led hybrid policies delivering the highest value.
What leadership actually cares about (and what they don’t)
Executives don’t lack interest in the workplace. They lack trust in fragmented data.
Metrics leadership pays attention to
Leadership consistently focuses on five areas:
- Cost efficiency
How much space, energy, and maintenance actually cost — and where waste hides. - Space utilization
Which locations earn their keep and which sit underused. - Employee experience and productivity
Whether the workplace supports focused work, collaboration, and retention. - Operational resilience
How quickly teams respond to issues and prevent disruptions. - Sustainability and compliance
Progress toward ESG commitments and risk mitigation.
Metrics they ignore
- Vanity metrics without context
- Anecdotes instead of evidence
- Department-specific reports that don’t align
- Dashboards that overwhelm instead of explain
Workplace teams struggle when data lives in silos or lacks a clear narrative. A scorecard works only when leadership trusts both the numbers and the story they tell.
The anatomy of a high-impact workplace scorecard
An effective workplace scorecard balances depth with clarity. It surfaces trends, not noise.
Space and utilization metrics
These metrics anchor real estate decisions.
- Peak vs. average occupancy
- Desk and meeting room utilization
- Real estate cost per employee
- Forecasted space demand
The goal isn’t to justify space — it’s to right-size it.
Employee experience metrics
Employee experience shows up in behavior, not opinions alone.
- Workplace satisfaction scores
- Booking failures and service delays
- Amenity and space usage patterns
- Sentiment trends over time
Experience metrics expose friction long before attrition rises.
Operational efficiency metrics
Facilities performance directly impacts uptime and cost.
- Work order volume and resolution time
- Preventive vs. reactive maintenance ratios
- Asset uptime and lifecycle health
- Vendor performance consistency
Operational data reveals whether teams lead or constantly catch up.
Safety and compliance metrics
Risk hides in missed inspections and delayed reporting.
- Incident reporting rates
- Inspection completion
- Regulatory compliance tracking
These metrics protect people — and the organization.
Sustainability metrics
Sustainability now influences cost, brand, and regulation.
- Energy consumption
- Waste reduction progress
- Carbon footprint indicators
Scorecards turn ESG commitments into measurable action.
How to build a scorecard that drives action
Most scorecards fail because they start with available data instead of business goals.
Start with outcomes
Define what leadership needs to decide:
- Reduce portfolio costs
- Improve hybrid effectiveness
- Mitigate risk
- Support growth or consolidation
Let goals dictate metrics.
Prioritize clarity
Executives need:
- Clean dashboards
- Visual trends
- Short executive summaries
If a metric requires explanation, it doesn’t belong on the front page.
Connect metrics to outcomes
Translate numbers into impact:
- Cost avoided
- Productivity regained
- Risk reduced
Data earns attention when it drives decisions.
Establish cadence and ownership
Assign clear accountability and consistent review cycles. A scorecard loses value when it appears only during budget season.
Establish cadence and ownership
IT, HR, CRE, and facilities must work from the same data set. Alignment builds trust and speeds decisions.
Real-world examples of scorecards
Strong workplace scorecards change behavior, not just reports.
- Arup: Global Consistency and Unified Reporting
Challenge: Fragmented workplace management across 80+ sites led to inefficiencies and inconsistent data.
Solution: Arup partnered with Eptura to standardize processes and unify data using Serraview by Eptura for space management, Eptura Engage for employee experience, and Eptura Visitor for check-ins.
Results:
- More efficient space utilization across 15,000 workpoints
- Improved collaboration and consistency between sites
- Higher employee satisfaction with booking and support services
- Clearer visibility into space pressures through unified reporting
Scorecard Impact: Leadership gained a single source of truth, enabling confident decisions on space, experience, and operations.
- Global Biotech Company: Data-Driven Real Estate and Operations
Challenge: Rapid growth created siloed systems and inaccurate reporting, hindering strategic decisions for a global biotech company.
Solution: Eptura Workplace and Eptura Asset consolidated all workplace and asset data, streamlining service requests, maintenance, and space planning.
Results:
- High employee adoption due to intuitive platform
- Accurate workspace and site data for the first time
- Data-driven decisions on hiring, space needs, and maintenance
- Avoided unnecessary real estate expansion by visualizing true desk utilization
Scorecard Impact: Leadership challenged assumptions, optimized space, and improved operational efficiency with consolidated, actionable data.
- Met Office: Optimizing Space and Collaboration
Challenge: Double bookings and lack of visibility into meeting room usage hampered productivity.
Solution: Eptura’s meeting space booking and analytics platform provided real-time occupancy data and automated booking management for Met Office.
Results:
- 30% improvement in space utilization
- 90% reduction in double bookings
- Actionable insights into peak usage and booking trends
Scorecard Impact: Facilities and leadership could proactively manage space, reduce waste, and support collaboration with clear, credible metrics.
- US Healthcare Organization: Automation and Data Accuracy
Challenge: Manual data management led to inaccuracies and wasted administrative time.
Solution: Eptura’s automations streamlined data updates and reporting across 45+ US healthcare locations.
Results:
- 50% reduction in data update time
- Elimination of data inaccuracies
- Significant administrative cost savings
Scorecard Impact: Reliable, automated scorecards enabled leadership to act on accurate, up-to-date information.
- Financial Services Organization: Hybrid Flexibility and Cost Savings
Challenge: Transition to hybrid work required flexible space management and real-time utilization insights.
Solution: Eptura’s integrated platform enabled seamless booking, visitor management, and car parking allocation for a financial services organization.
Results:
- £8 million saved by relinquishing underutilized office space
- Increased employee satisfaction and empowerment
- Weekly utilization reports aligned real estate decisions with business goals
Scorecard Impact: Leadership used scorecard data to optimize resources, support hybrid work, and drive measurable cost efficiency.
- Non-Profit Healthcare Agency: Service Request Excellence
Challenge: Managing service requests and real estate for a remote workforce.
Solution: Eptura became the central hub for service requests, space management, and reporting.
Results:
- 99% on-time service request completion rate (up from 85% goal)
- Consolidated space and generated revenue by leasing unused areas
- Enhanced transparency and accountability
Scorecard Impact: Leadership tracked operational efficiency and employee experience, driving continuous improvement.
Why most organizations fail at workplace reporting
Most organizations don’t fail at workplace reporting because they lack information; they fail because the information never comes together in a way that leaders can actually use.
Disconnected systems produce conflicting data, and manual reporting slows everything down so much that insights are outdated by the time anyone reviews them. Different locations often follow different standards, which makes comparisons unreliable, and many metrics don’t connect back to real business outcomes.
Even when dashboards exist, they tend to overwhelm rather than clarify because nothing is prioritized. The real problem isn’t data scarcity; it’s the absence of orchestration that turns scattered inputs into meaningful, actionable intelligence.
How Eptura makes scorecards executive-ready
At the BOFU stage, organizations don’t need promises — they need proof that reporting can scale.
Eptura supports workplace scorecards by enabling:
- Unified data across space, people, and assets
- Automated, real-time reporting that eliminates manual effort
- Predictive insights for space planning and maintenance
- Role-based scorecards tailored for executives, CRE, and facilities leaders
- Integrations that remove data silos
Products like Eptura Workplace, Eptura Asset, and Serraview help teams move from fragmented reporting to decision-ready insight — without rebuilding their tech stack.
What your leadership will see — and why they’ll care
A well-designed workplace scorecard delivers:
- Clear visibility into cost savings
- Confidence in hybrid workplace decisions
- Measurable improvements in employee experience
- Reduced operational and compliance risk
- A roadmap for future workplace investment
More importantly, it earns leadership trust.
Request a demo and see how Eptura makes workplace scorecards executive-ready
Frequently asked questions
By Amanda Meade
Amanda Meade is a content creator at Eptura, specializing in workplace experience, meeting productivity, and emerging trends in workspace planning and visitor management. With a background in content marketing and SEO, she crafts clear, actionable content that helps teams work smarter through in-office collaboration. Throughout her career, Amanda has worked across industries, including home services, healthcare, real estate, and SaaS, developing a unique ability to distill complex topics into practical insights.
